Return Policy

General Information

UNDER THE CONSUMER GUARANTEES ACT, WE ARE ONLY REQUIRED TO ACCEPT RETURNS IF GOODS ARE FAULTY / WRONGLY DESCRIBED, OR NOT SUITABLE FOR THE PURPOSE FOR WHICH THEY WERE SOLD.

  •  A refund will be issued for active products returned in the same condition they were received within 30 days of the date the goods were received by the buyer.
  •  The Tile Collection sells products that are a Porcelain tiles, a Ceramic tile or another material that is processed and manufactured to achieve certain color sand textures.
  • Although manufactured tiles may be more uniform, variations in color and texture can still occur, and the color of any sample may differ from the current product offering.
  • The coverages displayed are approximate, and product specifications are not guaranteed.

Inspections

  •  Buyer or Buyer’s representative must inspect any tile or bathware product upon delivery and promptly notify a The Tile Collection sales representative of any problems or dissatisfaction with the product delivered.
  •  If placing a damage claim, Buyer must give The Tile Collection sufficient time after notification to inspect for damage. Claims made after 48hrs of delivery will not be accepted.
  • The product is to be kept secure until inspected.

Returns

  •  If Buyer is dissatisfied with the product for any reason, they are to notify a The Tile Collection representative to arrange for the materials to be returned.
  • The Tile Collection has a policy of not accepting returns if you change your mind.
  • Buyer is eligible for a refund for returned goods after deduction of 20% re-stocking fees, as outlined here, as soon as The Tile Collection resumes possession of the material.
  • Products must be returned in the same unit of measure as purchased (e.g. pallet, box, or each). Product without original packaging can’t be returned.
  • Liquid and powder products must remain unopened and in sellable condition to be eligible for return.
  • Once installed, Buyer accepts the product without recourse, and no returns will be offered.
  • We cannot accept returns for indented items, Sale or Clearance items, damaged or partly opened boxes or good received later than 30 days after invoice date. This does not affect or limit your rights under New Zealand Consumer Guarantee Act 1993 or New Zealand Fair Trading Act 1986. 
  • Delivery/freight charge is non-refundable.

Refunds

  •  All refunds will be issued to the bill-to party name on the original invoice.
  • Credit and Debit Cards: All refunds will be processed to the same credit or Debit card used for the original purchase and it takes around 3-7 business days for the refund to show in customer's account.. Customer must present the original card to receive a refund.
  • Online Payment or Bank Transfer: All refunds will be processed to the same bank account from where the original payment has been made and it takes around 3-7 business days for the refund to show in customer's account.
  • Third-party gift cards: The Tile Collection cannot process refunds onto third-party gift cards of any type, including those offered by major credit card providers. In the event a third-party gift card was used for the original purchase, a refund will be issued in the form of a The Tile Collection gift card.

Exchanges

  • Exchanges are welcome and subject to the same specifications as our Return Policy.